Support for Weave

How to reach us

Email us at hello@epiphani.com. Putting "Weave Player" in the subject helps us find your note quickly. On iPhone and iPad, open Settings > Help & Feedback > Send Feedback to send us a report from inside the app. Taking a screenshot or shaking your device inside Weave offers the same option with the screen attached.

Getting each device going after you buy

The Mac runs Weave Player for free: indexing your library and playing on the Mac need no purchase. Get it from this site's Download page using Download for Mac. One purchase ($34.99, once) unlocks playback on iPhone, iPad, and Apple TV for the household. It covers Weave Player, Weave FM, and Weave Radio.

iPhone and iPad let you browse your library for free. The first time you play a film, Weave offers three ways to unlock playback. Choose "Unlock for $34.99" to buy the household purchase in the App Store, "Restore purchase" if your family already bought it in the App Store, or "Already have an Epiphani account? Sign in" if you bought on this website. App Store purchases are shared with everyone in your Family Sharing group.

Apple TV offers the same three ways to unlock playback. To sign in with your Epiphani account, open Weave's Settings on the TV and choose "Sign in with a code". The TV shows an address and a code. Open that address on your phone or Mac and type the code. The code lasts 10 minutes.

A purchase made on this website goes through Polar, our merchant of record. It is attached to the Epiphani account with the same email address you used at checkout. Sign in to that account with that email address on each iPhone, iPad, and Apple TV to unlock playback. Signing in also lets your phone or iPad pair with your Mac as a remote without typing a code. It brings your followed shows to Up Next on each device.

Refunds

To ask for a refund on a purchase made on this website, email hello@epiphani.com with the email address you used at checkout. We make it right with Polar, our merchant of record. Polar's Buyer Terms apply.

Apple handles refunds for App Store purchases. Request yours through Apple's refund page.

A refunded purchase ends the unlock on iPhone, iPad, and Apple TV. Weave on the Mac stays free either way.

If you see a charge you do not recognize, email us before disputing it with your bank. We can usually sort it out faster directly.

Updates on the Mac

Updates arrive by themselves on the Mac. Weave Player checks on its own and installs updates in place. You can check any time by choosing Weave Player > Check for Updates in the menu bar.

What it runs on

Weave runs on an Apple silicon Mac with macOS 15 or later, iPhone and iPad with iOS 18 or later, and Apple TV with tvOS 17 or later.